Shipping policy

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

If you require our cooperation by providing additional or missing information to complete the claim with USPS or any other Shipping Carrier, please reach out to us from our and specify the information needed.

EU Delivery Estimates

• Western EU (DE, FR, IT, ES, NL, etc.): 7–14 business days
• Nordics (SE, DK, FI, NO): 10–16 business days
• Eastern EU (PL, CZ, HU, RO, etc.): 12–18 business days